Pirelli service

Sir,

I recently had occasion to complain to Pirelli Limited, following trouble with Cinturato tyres and feel you may be interested to learn of their attitude. They frankly admitted my troubles were due to a bad batch of tyres and besides allowing 100% credit on my worn tyres they asked me to take my car to their Birmingham depot where all the tyres were removed, examined and rebalanced and the nearly bald spare replaced with a new tyre free of charge.

This type of service is rather rare these days. I might also add that my Triumph Herald wore out five “cooking” Dunlops in 13,000 miles but could easily exceed twice as many faster miles on Cinturatos.

Kidderminster. – John M. Bell.

[To hear of such willingness to retrieve the results of faulty manufacture is gratifying but how much better if such faults could be eradicated before customers become involved!—Ed.]